1) Canceling Unshipped-out Orders
If you are canceling your order which has not yet to be shipped out. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled. please kindly contact us via
firstname.lastname@example.org. For the fastest resolution, please include your order number.
2) Cancelling Shipped-out Order
Shipped-out Order cannot be canceled.